Live health dashboard
This is more than a ticket box. Clients see network and system health, open issues, and guided self-help for common fixes while we stay available in the background.
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Your dashboard. Our eyes on the network. Help when you need it.
See the health of your systems, run basic troubleshooting yourself, and reach us the moment something looks wrong. We are remote-first for speed, and we show up when the job needs hands on site.
Remote fixes, fast
Most issues get resolved remotely, often without interrupting your day. Secure remote tools let us patch, reset, and restore while you keep working.
Call or email support
Reach us at (908) 238-3194 (press 2 for support) or email support@metrocos.com. For new business inquiries, use the contact page instead.
How support actually works
Proactive first. Present when it matters.
AI watches for warning signs before users feel them: failing disks, odd login patterns, backup gaps, devices falling offline. Many problems get handled before anyone realizes there was a problem.
When you do notice something, you are not alone. Open it in the portal, try the guided steps if you want, or escalate straight to us. We use a mix of custom-built tooling and industry-leading platforms to manage workstations, servers, and the rest of your asset inventory.
- Priority 1: Business-wide outage, remote response within 1 business hour
- Priority 2: Single-user blocked, same business day
- Priority 3: Moves, adds, how-to, queued in order received
Direct support: (908) 238-3194 · support@metrocos.com
Already a client?
Log into the customer portal for dashboard health, tickets, and self-service tools — or send a support request below.
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